Customer Service Ambassador
MOSCOT is a 104-year-old New York City institution renowned worldwide for its iconic eyewear – The MOSCOT Originals and MOSCOT Spirit Collections. MOSCOT infuses its unmistakably refined, downtown aesthetic with over 100 years of eyewear expertise and unparalleled craftsmanship to create its timeless eyewear. While now recognized as a global fashion brand, MOSCOT remains, at hear, a neighborhood optical shop.
As a Customer Service Ambassador with MOSCOT you will be the voice of MOSCOT to thousands of MOSCOT fans spanning the globe from Tokyo to Timbuktu. Interested?
- Responsible for answering customer service phone calls, e-mails and chats, going the extra mile for all customers
- Expressing gratitude to all for their business and present positive answers to inquiries while providing the MOSCOT MX
- Respond and resolve online customer inquiries/request and resolve them in a timely fashion always demonstrating empathy and providing expertise.
- Be on the MOSCOT front lines, responsible for knowing and communicating relevant brand information including but not limited to; product details, shop hours & locations, policies & procedures as well as assisting customers directly whenever possible.
- Successfully execute phone orders and e-mail orders for all B2C and B2B orders.
- Upon request, initiate customer returns.
- Minimum of 2 years’ experience in a similar role.
- Experience working in a fast-paced office environment preferred.
- Flexible, adaptable, and able to work in an entrepreneurial environment.
- Ability to communicate effectively across all levels of the organization and externally.
- Exceptional time management and organizational skills with strong attention to detail.
- Emotional intelligence
- Proven success working as a team player as well as an individual contributor.
- Strong PC skills including Outlook with the ability and desire to learn new applications as needed.
- Experience working with Shopify, SAP Business One and Eye Cloud Pro a plus.
- Weekend availability required